Refund Policy
Our Commitment to Your Satisfaction
At Reminiso, we are dedicated to bringing your memories back to life through our photo-to-video transformation services. Your satisfaction is our top priority, and we stand behind the quality of our work.
Our Promise: If you're not completely satisfied with your order, we're here to help. We understand that these memories are precious to you, and we're committed to making sure you're happy with the results.
Refund Eligibility
We offer refunds under the following circumstances:
Quality Issues
If the video you receive doesn't meet our quality standards or significantly differs from what was advertised, you may be eligible for a refund. Examples include:
- Technical errors in the video (e.g., distorted animations, glitches)
- Poor quality transformation that doesn't reflect our standard work
- Significant deviation from the service description
Service Not Delivered
If we are unable to deliver your video within the timeframe specified at checkout (plus a reasonable grace period for complex transformations), you may request a refund.
Technical Incompatibility
If you are unable to view or access your video due to technical issues on our end, and we cannot resolve these issues within a reasonable timeframe, you may be eligible for a refund.
Refund Process
If you're not satisfied with your order, please follow these steps to request a refund:
We may ask for additional information or attempt to resolve the issue before processing a refund. Our goal is always to ensure your satisfaction with our service.
Our Satisfaction Guarantee
If you're not completely satisfied with the quality of your video transformation, we offer the following options:
- Revisions: We'll work with you to understand what aspects of the video didn't meet your expectations and make appropriate adjustments.
- Alternative Transformation: If the original photo doesn't transform well with our current technology, we can suggest alternative approaches or effects.
- Refund: If we cannot meet your expectations after reasonable attempts at revision, we'll provide a full refund.
We're Here to Help
If you're not happy with your order for any reason, please reach out to us. We're committed to working with you to resolve any issues and ensure your satisfaction with our service.
Refund Timeframe
Once approved, refunds will be processed as follows:
- Credit/Debit Card payments: 5-7 business days to appear on your statement
- PayPal payments: 2-3 business days
- Other payment methods: Timeframes may vary; our team will provide specific information
Please note that while we process refunds promptly on our end, the time it takes for the refund to appear in your account depends on your payment provider and financial institution.
Exceptions
While we strive for 100% customer satisfaction, there are some situations where refunds may not be available:
- Requests made more than 14 days after delivery
- Issues resulting from low-quality original photographs (we will inform you if your photo may not produce optimal results before processing)
- Subjective stylistic preferences that were not specified in your original order
- Requests for changes that fall outside the scope of our service
However, even in these cases, we're committed to working with you to find a solution that meets your needs. Our goal is your satisfaction, and we'll do our best to address your concerns.
Contact Us
If you have any questions about our refund policy or need assistance with an order, please don't hesitate to contact us:
Email: support@reminiso.com
Or visit our Contact Us page.
We're here to help and committed to ensuring your experience with Reminiso is a positive one.