Privacy Policy

Introduction

Welcome to Reminiso ("we," "our," or "us"). We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or place an order with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on our website
  • Place an order
  • Subscribe to our newsletter
  • Contact our customer service
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Billing address
  • Payment information
  • Phone number

Photos and Content

When you use our services to transform photos into videos, we collect:

  • The photographs you upload
  • Metadata associated with those photographs
  • Any specific instructions or preferences you provide regarding the transformation

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Access times
  • Pages viewed
  • Links clicked

We use cookies and similar tracking technologies to collect this information. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and fulfill your orders
  • Transform your photographs into videos as requested
  • Communicate with you about your orders, services, and promotional offers
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns and trends
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with our legal obligations

Special Note About Your Photos

We understand that the photographs you share with us are personal and often irreplaceable. We treat your content with the utmost care and respect. Your photos are used solely for the purpose of creating the video transformations you request. We implement strict security measures to protect your content during processing.

How We Share Your Information

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with your consent or at your direction.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is important to us, and we are committed to using your information only in ways that benefit you and our service.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Photo and Video Retention

By default, we retain your uploaded photos and created videos for 30 days after order completion to allow for any necessary adjustments or additional requests. After this period, the files are automatically deleted from our active systems. If you prefer that we delete your content immediately after order completion, please contact our customer support.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications
  • The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@reminiso.com

Or visit our Contact Us page.