Reminiso transforms your static photographs into dynamic, animated videos using advanced AI technology. We carefully analyze your photos and create natural, realistic movements that bring your memories back to life. Our service is perfect for old family photos, historical images, or any cherished photograph you'd like to see in motion.

Absolutely. We understand that your photographs hold precious memories and are often irreplaceable. We take the security and privacy of your content very seriously. Your photos are processed securely, and we do not share them with third parties. By default, we retain your photos for only 30 days after order completion to allow for any adjustments, after which they are automatically deleted from our systems. You can also request immediate deletion after your order is completed.

For more information, please review our Privacy Policy.

Our technology works with a wide range of photographs, but the best results typically come from:

• Clear, well-lit photos
• Images where faces are visible and not obscured
• Photos with good contrast and minimal blur

That said, we've had great success with many types of photos, including older, vintage photographs. If you're unsure about whether your photo will work well, feel free to contact us before placing an order.

Placing an order with Reminiso is simple:

1. Select the service you want from our product page
2. Upload your photograph(s)
3. Complete the checkout process
4. Wait for your animated video to be delivered to your email

You'll receive updates throughout the process, and you can always check your order status in your account dashboard.

We offer different delivery timeframes to suit your needs:

• Standard Delivery: 24 hours
• Express Delivery: 12 hours

These timeframes begin once your order and payment are confirmed. For complex orders or during high-volume periods, processing might take slightly longer, but we'll always keep you informed if there are any delays.

For the best results, we recommend:

• Scan physical photos at a high resolution (at least 300 DPI)
• Submit digital photos in their original size without compression
• Ensure the file is in JPG, PNG, or TIFF format
• Make sure the file size is under 20MB (if larger, please contact us for alternative upload options)

If you're taking a picture of a physical photo with your phone, ensure good lighting, avoid glare, and try to capture the photo straight-on without angle distortion.

Yes, you can submit photos of physical photographs taken with your smartphone. For the best results, please follow these tips:

• Use natural, even lighting (avoid direct sunlight or flash)
• Place the photo on a flat, neutral-colored surface
• Hold your phone parallel to the photo to avoid distortion
• Make sure the entire photo is in the frame with a small margin around it
• Check that the image is clear and in focus before uploading

While direct scans typically produce better results, we understand that's not always possible and have successfully processed many smartphone captures.

Your animated video will be delivered in MP4 format, which is widely compatible with most devices and platforms. The videos are typically 5-10 seconds in length, with smooth, high-quality animation at 30 frames per second.

After uploading your photos and completing your order, you will receive:

1. An immediate order confirmation email
2. A separate email confirming that your photos have been successfully received and are being processed

You can also check the status of your order in your account dashboard. If you don't receive these confirmations within 30 minutes of placing your order, please check your spam folder and then contact our customer support.

If you experience any technical difficulties during the ordering process, please try these steps:

1. Refresh your browser and try again
2. Clear your browser cache and cookies
3. Try using a different browser
4. Check that your photo meets our size and format requirements

If you continue to experience issues, please contact our customer support team with details of the error and screenshots if possible. We're here to help and will work with you to resolve any technical problems.

You retain full ownership of both your original photographs and the animated videos we create from them. When you upload your photos, you grant us a limited license to process them for the purpose of creating your video, but this does not transfer ownership.

You are free to use, share, and distribute the videos we create for you for personal use. For commercial use, please ensure you have the appropriate rights to the original photographs.

For more details, please review our Terms of Service.

Yes. By default, we store your photos and videos for 30 days after order completion to allow for any adjustments or additional requests. After this period, they are automatically deleted from our systems.

If you prefer immediate deletion after your order is fulfilled, please indicate this preference in the order notes or contact our customer support, and we will ensure your content is removed from our systems as soon as your order is complete.

Your satisfaction is our priority. If you're not completely happy with your video, please contact our customer support team within 14 days of delivery. We offer:

• Revisions: We can adjust aspects of the animation based on your feedback
• Alternative approaches: If the original photo doesn't transform well with our current technology, we can suggest different effects
• Refunds: If we cannot meet your expectations after reasonable attempts at revision

For more information, please see our Refund Policy.

We're here to help! You can reach our customer service team through multiple channels:

• Email: support@reminiso.com
• Contact form: Visit our Contact Us page
• Response time: We aim to respond to all inquiries within 24 hours during business days

For urgent matters related to your order, please include your order number in the subject line for faster assistance.